Your First Appointment
Thank you for choosing up as your care provider
Online Patient Registration
- Once you have secured an appointment time and date, you will be requested to complete our Online Patient Registration Form prior to your appointment so that you don’t have to complete the information manually on the day.
- If you prefer to complete your questionnaire on the day, then please arrive earlier to allow time for your paperwork to be completed.
On the day of your appointment, please arrive at least 10 minutes early to ensure we have enough time to prepare any outstanding paperwork.
We are mindful that your time is valuable and would like to avoid keeping you waiting. However, occasionally a patient may present that unexpectedly requires extra time spent with them, which may cause unforeseeable scheduling delays beyond our control. Where possible, we will advise you if we are running late. We apologise in advance if you are kept waiting.
During your first appointment, a thorough medical and diagnostic work-up may be required. If you have completed any tests (blood test results, MRI, X-Ray, CT scan, etc), please notify the secretary.
You are welcome to bring a support person to your appointment if you wish to do so.
What to Bring
- A current referral from your GP or Specialist
- Medicare, DVA and Pension cards
- Your Private Health Insurance details
- Any relevant correspondence from other specialists who may be involved in your care
- Glasses (if you wear them)
- A list of any questions you may wish to ask so you don’t forget on the day
Fees
- We are a private clinic and charge private-practice fees.
- Full payment is required on the day of your appointment for a visit in person. We then send the claim to Medicare on your behalf and you will receive the Medicare rebate directly into your nominated bank account, usually within 2 working days.
- Private health insurance does not cover consultation costs unless you are an inpatient in the hospital.
Workers Compensation
If the condition relates to a Workers Compensation claim, please bring your claim number, approval letter for appointment, insurer details, name and contact details of your case manager.
Cancellations
If you need to cancel an appointment, please telephone our clinic during business hours and allow at least 24 – 48 hours notice so that we can offer your appointment time to other patients that are eagerly waiting for a consultation. Same-day cancellations may attract a cancellation fee, which would need to be paid before further consultations are offered.
Post-Operative Appointment
If you undergo surgery, the necessary post-operative appointments will be scheduled. These are important appointments to monitor your recovery progress and avoid complications.
A reputation built on clinical excellence, patient safety & a focus on pain reduction.
Our team are trusted by general practitioners, specialists, and patients alike for our commitment to excellence, honesty in communication, and consistent surgical outcomes for patients from across the Central Coast and surrounding regions.
Expert Neurosurgical and Spinal Surgical Care on the Central Coast
Coastal Neurosurgery is a multidisciplinary clinic with a dedicated focus on brain, spine and pain.
